This page is to help answer common questions or troubleshoot common issues administrators and teachers experience on Summit K12.
- Click on the question to find an answer.
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General FAQs
1. How do I change my password?
2. How do I delete a Class Period or Group I no longer need?
4. How do I update a name and/or email address that is spelled incorrectly?
5. I had a Summit K12 account last year. Why isn't my log-in working this year?
6. I was assigned the wrong grade and/or content. How can I fix this?
7. How can I slow down the audio on an item?
Teacher - Support Teacher FAQs
1. My student(s) is unable to log in. How can I help them?
2. My student is able to log in but cannot see any content under "My Courses".
3. How do I enroll Users in my Class?
4. Why isn't my student appearing in the enrollment box?
5. I tried to manually add a student to the enrollment box, but they are enrolled in another school.
7. My student is unable to record themselves on the iPad.
8. How do I find student work?
9. Are Benchmark Assessments and/or PLPs available for K/1st?
10. Can students pause and resume an assessment?
11. If I remove a student from a course and enroll them in a new one, what happens to their data?
Admin FAQs
2. When should assessments be administered?
3. How do I set/edit a Testing Window?
4. Where do I find district- or school-wide reports?
General FAQs
1. How do I change my password?
Users manually logging in at our website (lms.summitk12.com) can change their password after logging in.
- Hover over My Account on the top right of the page to view the drop-down menu.
- Select Change Password and you will be directed to a new page where you can change your password.
Users who utilize a Single Sign-on (Clever or ClassLink) to access Summit K12 and are looking to change their SSO password will need to contact the district's IT/Tech department for assistance.
2. How do I delete a Class Period or Group I no longer need?
- Remove any Users enrolled in the course.
- On the top right of the course select Manage.
- Select Delete Class and follow the prompts.
View Delete a Class Period or Group for more detailed instructions.
3. How do I add a Class?
Contact Support with the following information, and a Class can be quickly created for you!*
- District and School
- First and Last Name
- District-assigned email address
- Program
- TELPAS Readiness
- ELPAC Readiness
- Science
- Dynamic Science
- Reading / Language Arts Mastery (previously known as Accelerated Literacy & Language Development or ALLD)
- HB 4545
- Grade level(s) needed
*Pending an active subscription for the requested Class.
4. How do I update a User's name and/or email address that is spelled incorrectly?
To make any updates to an account, contact our Support Team. View Contact Us for more information
5. I had a Summit K12 account last year. Why isn't my log-in working this year?
The LMS experiences a rollover each summer which archives all data from the previous school year. This includes accounts, reports, and student progress. If your log in credentials from the previous school year are no longer working, this indicates one of the following:
- The renewal subscription is still pending.
- The renewal subscription is confirmed, but Onboarding has not yet started.
- Onboarding has started, but the Admin/Teacher Roster has yet to be received by Support.
- The Admin/Teacher Roster was received and uploaded by Support but your name was not listed.
View Adding Additional Teachers/Admins to Summit K12 for more information or Contact Us for additional assistance if needed.
6. I was assigned the wrong grade and/or content. How can I fix this?
View Editing the Name and/or Grade Content of a Course for instructions and additional information!
7. How can I slow down the audio on an audio file?
1. Select the 3-dot menu.
2. Select Playback speed.
3. Choose a slower or faster playback speed.
Teacher - Support Teacher FAQs
1. My student is unable to log in. How can I help them?
First, identify if the student's account exists on the LMS. The easiest way to check is to quickly search for the student in the enrollment box.
Second, confirm the student's email address is correct. If there is a typo in the student's email address, please Contact Us to make corrections.
If the student's account does not exist, an account may need to be created for them. Please view Adding Additional Students to Summit K12 or Contact Us for more information*.
- If the student's account exists and they are unable to SSO through Clever, ClassLink, or RapidIdentity:
- Please contact your district's IT/Tech department for additional guidance.
- It is likely they will need to include the student in the sharing permissions.
- If the student's account exists and they are unable to log in manually at our website:
- You are able to Reset the student's password.
- Share the new password with the student.
*Please note: Districts who purchase our Connect to Literacy English Language Development program may only choose to roster students who are coded in your SIS as Emergent Bilingual. Attempts to add a student that does not follow your district's data-sharing permissions may be denied.
2. My student is able to log in but cannot see any content under "My Courses".
If your student sees the following after logging in, then your student has not been enrolled in your course(s).
View How to Enroll Students and/or Support Teachers for additional instructions and information.
3. How do I enroll Users in my Class?
View How to Enroll Students and/or Support Teachers for additional instructions and information.
4. Why isn't my student appearing in the enrollment box?
View Adding Additional Students to Summit K12 or Contact Us for more information*.
*Please note: Districts who purchase our Connect to Literacy English Language Development program may only choose to roster students who are coded in your SIS as Emergent Bilingual. Attempts to add a student that does not follow your district's data-sharing permissions may be denied.
5. I tried to manually add a student to the enrollment box, but they are enrolled in another school.
- The student transferred in-district:
- District is rostering students with ClassLink Roster Server or an SFTP nightly sync: Please allow 2-3 days for them to appear in your school's enrollment box. This allows any updates to your SIS to be reflected on the LMS.
- District is rostering students manually: Please contact your District Admin or Summit K12 Support to transfer students to another school within the district.
- The student transferred out-of-district: View Can Students be Transferred Between Different Districts? for more information.
You may also Contact Us to transfer a student for you manually.
6. I see non-Emergent Bilingual students in the enrollment box. Does that mean I can enroll them in my Connect to Literacy course?
Enrolling a student in a Summit K12 course will consume a license. We recommend teachers refrain from enrolling non-Emergent Bilingual students in their Connect to Literacy course to avoid potential overage charges. Contact the school or district's Bilingual Coordinator overseeing Connect to Literacy implementation for additional guidance.
7. My student is unable to record themselves on the iPad.
All Users utilizing an iPad to access Summit K12 will need to download and use the most updated Summit K12 iOS Application for full functionality.
Check to see if the iPad microphone is enabled for the Summit K12 app.
Contact your district’s IT/Tech department for additional assistance.
View Summit K12 iPad User Guide and Troubleshooting iPad Issues for more information.
8. How do I find student work?
View one of the following articles for more information:
Finding Student Work - TELPAS
Finding Student Work - RLA Mastery
Finding Student Work - Science
Finding Student Work - HB 4545
Finding Student Work - ELPAC
Finding Student Work - WIDA
9. Are Benchmark Assessments and/or Learning Plans available for K/1st?
View the table below for information about assessment and Learning Plan availability.
| Summit K12 Product | Assessment Availability | Learning Plan Availability |
| TX TELPAS Readiness | 2nd-12th grade courses only | 2nd-12th grade courses only |
| CA ELPAC Readiness | all K-12th grade courses | 1st-12th grade courses only |
| WIDA Mastery | 1st-12th grade courses only | 1st-12th grade courses only |
| RLA Mastery | 3rd-English II courses only | 3rd-English II courses only |
| Supplemental Science | 5th, 8th, and Biology only | 5th, 8th, and Biology only |
| Supplemental Spanish Science | 5th only | 5th only |
| HB 4545 |
Science: 5th, 8th, Biology RLA Mastery: 3rd-English I |
Science: 5th, 8th, Biology RLA Mastery: 3rd-English I |
10. Can students pause and resume an assessment?
Students may pause and resume assessments at a later time if needed. Any previously answered questions will be saved. When students return to the assessment, the assessment table will simply display a Resume button instead of Start. Selecting Resume will direct the student to the unanswered question they were last on.
The only reason a student would not be able to Resume would be if the "Testing Window Dates" have passed or if the teacher marks the assessment as (locked).
11. If I remove a student from a class and enroll them in a new one, what happens to their data?
A student's data is tied to the account and not a class, so if a student is removed from class and enrolled in another of the same grade level (band), the data will move with them. If the student is enrolled in another grade level (band), their previous data will be archived and can be recovered once enrolled in the previous grade level.
View the following articles to learn more about grade level bands:
Course Differentiation - TELPAS
Course Differentiation - ELPAC
Course Differentiation - WIDA
Admin FAQs
1. I am an Administrator but do not see district- or school-wide access. How do I update my Admin permissions?
Summit K12 support would be happy to help! Contact Us for additional assistance.
2. When should assessments be administered?
Summit K12's progress monitoring assessments can be used as diagnostics throughout the school year.
View the following articles to see our recommended assessment administration:
STAAR Practice Test & PLP - Science
Progress Monitoring Assessments & PLPs - (RLA Mastery)
Implementation - TELPAS
Implementation - ELPAC
3. How do I set/edit a Testing Window?
At this time, only users with a District Admin account on Summit K12 are able to set/edit testing windows.
View the following articles for more information:
About Summit K12 Testing Windows
Assigning & Editing Testing Window Dates
How to Unlock Summit K12 Activities
4. Where do I find district- or school-wide reports?
After logging in, select followed by
to access your Admin Report Dashboard.
View Admin Report Dashboard for more information.