Admin & Teacher FAQs

This page is to help answer common questions or troubleshoot common issues administrators and teachers experience on Summit K12.

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Table of Contents

Administrator Accounts	Teacher Accounts	Class Accounts		Student Accounts
How do I update my Admin permissions?	How do I change my password?	How do I enroll Users in my Class?	How can I slow down the audio on an item?	My student is unable to log in. How can I help them?
When should assessments be administered?	Why isn't my log-in working this year?	How do I delete a Class Period or Group I no longer need?	My student is unable to record themselves on the iPad.	My student is able to log in but cannot see any content under "My Courses".
How do I set/edit a Testing Window?	I was assigned the wrong grade and/or content. How can I fix this?	How do I add a Class?	How do I connect my classes to Schoology?	Why doesn't my student appear in the enrollment box?
Where do I find district- or school-wide reports?	Why can I not see any classes when I log in?	How do I find student work?	How do I connect my classes to Google Classroom?	I tried to manually add a student to the enrollment box, but they are enrolled in another school.
		Are Benchmark Assessments and/or PLPs available for K/1st?	How do I connect my classes to Canvas?	I see non-EB, EL, or ELL students in the enrollment box. Does that mean I can enroll them in my Connect to Literacy course?
		Can students pause and resume an assessment?		If I remove a student from a class and enroll them in a new one, what happens to their data?

 

Administrator Accounts

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Question	Answer
How do I update my Admin permissions? I am an Administrator, but do not see district- or school-wide access.	If you cannot view district-wide or campus-wide data, it most likely means you have not been provided the correct permissions on Summit K12. Please contact Summit K12 Support to have your permissions updated. Please let us know if you are a district or campus administrator and the email address you use to access Summit K12*; additionally, if you are a district admin, please let us know which product you will be overseeing. *If you use an SSO, please be sure it is the email address that matches the SSO.
When should assessments be administered?	For information on testing and testing windows please visit the suggested help articles below: STAAR Practice Test & PLP - Science Progress Monitoring Assessments & PLPs - (RLA Mastery) Implementation - TELPAS Implementation - ELPAC Implementation Guide - WIDA
How do I set/edit a Testing Window?	At this time, only users with a District Administrator account* on Summit K12 are able to set/edit testing windows. View the following articles for more information: About Summit K12 Testing Windows Assigning & Editing Testing Window Dates How to Unlock Summit K12 Activities *For campus purchases or editing a testing window by campus, please contact Summit K12 Support.
Where do I find district- or school-wide reports?	After logging in, select followed by to access your Admin Report Dashboard. View Admin Report Dashboard for more information.

Teacher Accounts

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Question	Answer
How do I change my password?	Users manually logging in at our website (lms.summitk12.com) can change their password after logging in. Hover over on the top right of the page to view the drop-down menu. Select Change Password, and you will be directed to a new page where you can change your password. Users who utilize a Single Sign-on (Clever or ClassLink) to access Summit K12 and are looking to change their SSO password will need to contact the district's IT/Tech department for assistance. Users who select Forgot Password on the login page will receive an email to change their password. Be sure to check the spam folder as the email may be sent there.
Why isn't my log-in working this year? I had a Summit K12 account last year.	Each year, we archive the server from the previous school year and create a new server for the upcoming year; therefore, new accounts must be uploaded each year. Contact your district administrator or technology department to find out if an account has been created for you and what your new login credentials will be. If you are experiencing login issues after confirming your new account, contact Summit K12 Support.
I was assigned the wrong grade and/or content. How can I fix this?	To make changes to your classes grade level(s) and/or content, you can contact Summit K12 Support. Please let us know the correct content and/or grade level(s) you need. A new feature that will allow you to do this on your own is coming soon!
Why can I not see any classes when I log in? Why am I unable to log in?	If you are a teacher that cannot see any courses when you log in, this is indicative of the following: 1) You may have been added to Summit K12 as a support teacher. A lead teacher can enroll you into their course. Then, you will have full-teacher permissions within that course. Visit How to Enroll Students and/or Support Teachers to learn more. 2) Your data was not shared with Summit K12 Support during onboarding. Contact your administration for further assistance. 3) Your district/school has an active subscription with Summit K12 for the current school year, but accounts have not been onboarded yet. Contact your administration for further assistance. 4) Your district/school does not have an active subscription with Summit K12 for the current school year. Contact your administration for further assistance. If you are a lead teacher who is supposed to have your own classes, contact Summit K12 Support.

Class Accounts

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Question	Answer
How do I enroll Users in my Class?	View How to Enroll Students and/or Support Teachers for additional instructions and information.
How do I delete a Class Period or Group I no longer need?	Remove any Users enrolled in the course. On the top right of the course select Manage. Select Delete Class and follow the prompts. View Delete a Class Period or Group for more detailed instructions.
How do I add a Class?	For manually rostered classes, contact Summit K12 Support with the following information, and a Class can be created for you!* District and School First and Last Name District-assigned email address Program:* TELPAS Readiness ELPAC Readiness Dynamic Science Biology Chemistry IPC Physics RLA Mastery Accelerated Learning RLA Mastery Science Biology    5. Grade level(s) needed *Pending an active subscription for the requested Class. *This option is not available for districts utilizing Account Provisioning or Full Rostering. A new feature that will allow you to do this on your own is coming soon!
How do I find student work?	View one of the following articles for more information: Finding Student Work - TELPAS Finding Student Work - RLA Mastery Finding Student Work - Science Finding Student Work - HB 4545 Finding Student Work - ELPAC Finding Student Work - WIDA
Are Benchmark Assessments and/or PLPs available for Kinder or 1st grade?	TX TELPAS Readiness ELD Benchmarks and PLP Grades: 2nd - 12th CA ELPAC Readiness ELD Benchmarks and PLP Grades: 1st - 12th WIDA Mastery ELD Benchmarks and PLP Grades: 1st - 12th RLA Mastery STAAR Practice Tests and PLP Grades: 3rd - English II Dynamic Science STAAR Practice Test and PLP Grades: 5th 8th Biology Accelerated Learning Dynamic Science RLA Mastery
Can students pause and resume an assessment?	Students may pause and resume assessments at a later time if needed. Any previously answered questions will be saved. When students return to the assessment, the assessment table will simply display a Resume button instead of Start. Selecting Resume will direct the student to the unanswered question they were last on. To learn more, visit How to Pause an Assessment. For WIDA partners, this experience may differ slightly. Visit Understanding the ELD Benchmark Test Experience and Troubleshooting - WIDA to learn more. Select the 3-dot menu. Select Playback speed. Choose a slower or faster playback speed.
How can I slow down the audio on an item?	Select the 3-dot menu. Select Playback speed. Choose a slower or faster playback speed.
My student is unable to record themselves on the iPad.	All users utilizing an iPad to access Summit K12 will need to download and use the most updated Summit K12 iOS Application for full functionality. Check to see if the iPad microphone is enabled for the Summit K12 app. Contact your district’s IT/Tech department for additional assistance. View Summit K12 iPad User Guide and Troubleshooting iPad Issues for more information.
How do I reset an assessment or assignment?	To reset an ELD Benchmark, practice test, or activity, please contact Summit K12 Support. We do not reset specific questions. We can only reset the entire assessment or activity. Resets are reserved for technical issues. Resets take 24 hours to complete. Please provide the following information: The first and last names of students needing a reset. The district-email address for the students needing a reset. The specific name of the assignment(s) that need to be reset.
How do I connect my classes to Schoology?	Help articles coming soon!
How do I connect my classes to Google Classroom?	Help articles coming soon!
How do I connect my classes to Canvas?	Help articles coming soon!

Student Accounts

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💡For enrollment and login issues, we recommend visiting the following Help Articles: Troubleshooting Student Enrollment Issues Troubleshooting Student Login Issues
Question	Answer
My student is unable to log in. How can I help them?	First, identify if the student's account exists on the LMS. The easiest way to check is to quickly search for the student in the enrollment box. Second, confirm the student's email address is correct. If there is a typo in the student's email address, please Contact Us to make corrections. If the student's account does not exist, an account may need to be created for them. Please view Adding Additional Students to Summit K12 or Contact Us for more information*. If the student's account exists and they are unable to SSO through Clever, ClassLink, or RapidIdentity: Please contact your district's IT/Tech department for additional guidance. It is likely they will need to include the student in the sharing permissions. If the student's account exists and they are unable to log in manually at our website: You are able to Reset the student's password. Share the new password with the student. *Please note: Districts who purchase our Connect to Literacy English Language Development program may only choose to roster students who are coded in your SIS as EB, EL, or ELL. Attempts to add a student that does not follow your district's data-sharing permissions may be denied.
My student is able to log in but cannot see any content under "My Courses".	If your student sees the following after logging in, then your student has not been enrolled in your class(es). View How to Enroll Students and/or Support Teachers for additional instructions and information.
Why doesn't my student appear in the enrollment box?	Students may not appear in the enrollment box for a few different reasons: They are enrolled at the incorrect campus. They are already enrolled in the class. They do not have an account. View Adding Additional Students to Summit K12 or Contact Us for more information*. *Please note: Districts who purchase our Connect to Literacy English Language Development program may only choose to roster students who are coded in your SIS as as EB, EL, or ELL. Attempts to add a student that does not follow your district's data-sharing permissions may be denied.
I tried to manually add a student to the enrollment box, but they are enrolled in another school.	The student transferred in-district: District is rostering students with ClassLink Roster Server or an SFTP nightly sync: Please allow 2-3 days for them to appear in your school's enrollment box. This allows any updates to your SIS to be reflected on the LMS. District is rostering students manually: Please contact your District Admin or Summit K12 Support to transfer students to another school within the district. The student transferred out-of-district: View Can Students be Transferred Between Different Districts? for more information. You may also Contact Us to transfer a student for you manually.
I see non-EB, EL, or ELL students in the enrollment box. Does that mean I can enroll them in my Connect to Literacy course?	Enrolling a student in a Summit K12 course will consume a license. We recommend teachers refrain from enrolling non-Emergent Bilingual students in their Connect to Literacy course to avoid potential overage charges. Contact the school or district's Bilingual Coordinator overseeing Connect to Literacy implementation for additional guidance.
If I remove a student from a class and enroll them in a new one, what happens to their data?	A student's data is tied to the account and not a class, so if a student is removed from class and enrolled in another of the same grade level (band), the data will move with them. If the student is enrolled in another grade level (band), their previous data will be archived and can be recovered once enrolled in the previous grade level. View the following articles to learn more about grade level bands: Course Differentiation - TELPAS Course Differentiation - ELPAC Course Differentiation - WIDA