Status
| Current Status: | LMS is returning to normal working parameters |
Active Incidents
9/11/2025 at 2:18 PM CT - Summit K12 software development team updated the underlying resource causing the issue and is in communication with AWS to confirm.
9/11/2025 at 1:06 PM CT - Intermittent users have reported slow loading times and errors loading assessment reports: "Unable to acquire a lock for caching".
Prior Incidents
9/8/2025 at 12:03 PM CT - The Summit K12 software development team has implemented a fix addressing slow load times for logging in, student dashboard pages, and loading reports.
9/8/2025 at 11:20 AM CT - Internal users began reporting slow loading times and an error message, "Exception - Report server connection failed".
9/4/2025 at 1:57 PM CT - A fix was deployed to the LMS to address performance degradation caused by uploaded state scores. Performance should be returned to normal working parameters.
9/4/2025 at 1:16 PM CT - Internal users began reporting slow loading times and intermittent error messages on Admin and student dashboard pages. The Summit K12 software development team began investigating to determine root cause and resolution.
12/17/2024 at 3:30 PM CT - A fix was deployed to the LMS to address performance degradation. Performance should be returned to normal working parameters.
12/17/2024 at 9:00 AM CT - Users began reporting performance degradation issues. The Summit K12 software development team began investigating to determine root cause and resolution.
12/12/2024 at 9:06 AM CT - A fix was deployed to the LMS to address performance degradation. Performance should be returned to normal working parameters.
12/12/2024 at 7:55 AM CT - Users began reporting slow loading times and intermittent error messages. The Summit K12 software development team began investigating to determine root cause and resolution.
11/05/2024 at 10:05 AM CT - A fix was deployed to the LMS to address recording upload errors.
11/05/2024 at 8:54 AM CT - Initial reports of inability to save recordings on LMS. Users may encounter the following system message: "Error occurred while uploading the file. Please contact administrator."
10/22/2024 at 8:49 AM CT - A fix was deployed to the LMS to address performance degradation
10/22/2024 at 8:02 AM CT - Initial reports of LMS slowness for intermittent users
9/03/2024 at 9:58 AM CT - LMS returning to normal working parameters.
9/03/2024 at 9:26 AM CT - Initial reports of LMS slowness for intermittent users
8/28/2024 at 2:05 PM CT - A fix was deployed to the LMS to address performance degradation
8/28/2024 at 1:39 PM CT - Initial reports of LMS slowness for intermittent users
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