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Troubleshooting Student Login Issues

Updated
This article contains the following:

1. Overview

2. Summit K12 Account Not Found

3. Email Address Errors

a. Verify Student's Email Address

4. Student Needs Password Reset

 

Overview

Summit K12 provides various options for accessing our LMS. On a compatible device, students can either:

  1. Log in manually at our website on a computer
  2. Use a Single Sign-on (SSO), such as Clever or Classlink on a computer
  3. Log in manually or through an SSO using an Apple iPad

Please adhere to your district’s guidelines for logging into Summit K12.

If a student is having difficulty accessing their account, below are some suggested troubleshooting steps that may rectify the issue.

Can your student log in but has trouble seeing your class? Navigate to Troubleshooting Student Enrollment Issues.

 

Summit K12 Account Not Found

A student may not have an account if they:

  • Cannot be found in the enrollment box
  • When logging in through SSO, the LMS recognizes them as a “guest user” in the top right corner of the screen.

The student may need to be added to Summit K12. For information on adding new students to Summit K12, visit Adding Additional Students to Summit K12.

 

Email Address Errors

All account information and progress are tied to a unique email address. Therefore, typos or errors in a student’s email address can lead to login errors.

  • Logging in through an SSO: The email address on Summit K12 must match the email address the student uses to SSO.
  • Logging in manually: The email address on Summit K12 must match the email address the student is typing in as their username.

If the email address on Summit K12 has a typo or errors, contact Summit K12 Support and provide the email address that needs to be corrected in your request.

 

Verify Student’s Email Address

To verify a student’s email address, the teacher or administrator can navigate to the enrollment page of the class.

 

1. If the student is already enrolled in the class, the teacher or administrator can verify the student’s email address under CURRENT USERS.

 

Student Needs Password Reset

All students with a Summit K12 account can log in manually to the website, even those whose districts utilize an SSO. Teachers can reset the student’s password for manual login.

1. To reset the password, the teacher will go to the enrollment box of the class where the student is enrolled and select Reset Password. 
2. Next, the student will log in to lms.summitk12.com with the following credentials:

Username: District-assigned email address as it appears on Summit K12
Password: New password set by the teacher

For detailed instructions, view Reset Student Password.


Need more guidance? Submit a support request or contact Summit K12 Support. 

 

tags: login issues, can't login, log in, local/summitk12/summitk12_courses.php

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