| This article contains the following: 1. Overview 2. Student Not Enrolled in a Class 3. Student Enrolled in Multiple Classes |
Overview
Summit K12 provides various options for accessing our LMS. On a compatible device, students can either:
- Log in manually at our website on a computer
- Use a Single Sign-on (SSO), such as Clever or Classlink on a computer
- Log in manually or through an SSO using an Apple iPad
Please adhere to your district’s guidelines for logging into Summit K12.
If a student is having difficulty accessing a specific class, below are some suggested troubleshooting steps that may rectify the issue.
Is a student having trouble logging in to the LMS? First, try our help article Troubleshooting Student Login Issues.
Student Not Enrolled in a Class
Students are typically enrolled in a Summit K12 class in one of two ways:
- Students are auto-enrolled based on your district’s chosen rostering method
- Individual teachers manually enroll students in their classes
1. If a student is not enrolled in your class, you can enroll the student or contact your IT/Tech dept for additional assistance.
2. When enrolling, ensure the email address attached to the account does not have any errors.
3. If a student still cannot see the class once enrolled, please see the Duplicate Accounts section of this article.
4. If the system notifies you a student is enrolled with another teacher, please see the Student Enrolled in Multiple Classes section of this article.
See an error on a student’s account or having trouble locating a student for enrollment? Contact Summit K12 Support for additional assistance.
Student Enrolled in Multiple Classes
A student may be enrolled in another teacher’s class, multiple classes, or a different group if they cannot see the changes made by the teacher reflected in their class. For example, an assessment or assignment appears locked even though the teacher has unlocked the activity on their end.
In this case, the student’s class enrollment will need to be verified:
1. Visit the enrollment box of the class to check if the student is listed on the class roster under CURRENT USERS.
2. If the student is not listed as a CURRENT USER in the desired class, enroll the student.
3. When you select the student to be enrolled, a message may appear notifying you that the student is enrolled in a different class of the same course.
4. Students can be enrolled in multiple classes of the same grade and course. Select Yes to enroll the student in the desired class.
4a. For each course, a student can only be enrolled in one grade level at a time. An ENROLLMENT ALERT will appear if the teacher attempts to enroll the student in a different grade of the same course.
Example: Student A is enrolled in Teacher X’s 3rd-grade ELPAC Readiness class. Teacher Y attempts to enroll Student A in their 4th-grade ELPAC Readiness class. The following system notification will appear:
4b. The student will need to be unenrolled from the previous grade level class before they can be enrolled in the new grade level class*. You can either request the other teacher first remove the student from their class roster before adding them, or contact our Support team.
*Any work completed in the previous grade level will not be lost, but data may not transfer over if the new class the student is enrolled in is of a different grade level.
5. The teacher can verify the class the student is enrolled in by viewing the name of the class and teacher on the student’s device.
Multi-Class Enrollment
Summit K12 allows teachers to enroll students in multiple classes of the same grade level. While this can be beneficial for some teachers and students, it may lead to additional challenges when navigating the LMS. For more information about these challenges, visit Avoid Enrolling Students in Multiple Classes of the Same Product.
One potential issue, shown below, is students clicking into the incorrect class. Below, the student is enrolled in two classes called “TELPAS Readiness - 5th,” but each class has a different lead teacher. Therefore, directing the student to select the correct teacher’s class will be important.
Student Enrolled in a Different Class
Classes on Summit K12 may be created with the same name. Therefore, it is important to have students double-check the teacher’s name to ensure they are enrolled in the correct class.
In the example below, the student is supposed to be enrolled in Ms. Melissa Munez’s class; however, when the student logs in, it says the student is enrolled in Ms. Leah Mastee’s class.
Checking the student’s view on their device may reveal the student is enrolled in the wrong class of the same teacher, under the incorrect teacher, or that the student is enrolled with multiple teachers and may be selecting the incorrect class to access unlocked assignments.
Student is Enrolled at an Incorrect Campus
If the student is not enrolled as a CURRENT USER in any classes and cannot be found in the SELECT USER TO ENROLL search box, the student's account may be linked to the wrong campus.
1. To verify the campus, the teacher can have the student log into their account to see the information in the top-right corner.
2. If a student is enrolled at the wrong campus, contact Summit K12 Support and include the student's email address.
Duplicate Accounts
If it's been confirmed the student is enrolled in your Summit K12 class, but sees the message “Please contact your teacher as they will need to enroll you into a Summit K12 course” upon logging in, a duplicate account may have been created using another (likely incorrect) email address.
1. Duplicate accounts can be found by searching for a student in the enrollment box.
2. If a duplicate account is discovered:
2a. Enroll the student's correct account in the class
2b. Remove the incorrect account
2c. Contact Summit K12 Support to delete the duplicate account*
*When an account is deleted from Summit K12, it permanently erases any progress and all data tied to the account. Accounts cannot be merged if student data is attached to two different accounts. Please contact Summit K12 Support if you are unsure which account should remain in the system.
Duplicate Accounts and SSO
A duplicate account is typically created when the email address provided to Summit K12 differs from the email address the student uses for SSO.
- If unsure, contact your district's IT/Tech department for assistance to confirm the student's SSO email address
- Compare it to the email address of the student currently enrolled on Summit K12
- If an error is found, please contact Summit K12 Support to update the account
For changes to student accounts regarding email corrections, transfers, or additional issues, please contact Summit K12 Support.
tags: can't find student, student can't see class, student can't see course, wrong email address