If you are experiencing problems with loading or formatting on the Summit K12 LMS, clearing your cache can often fix these issues. In general, clearing the cache on your device periodically can increase optimization and improve the overall user experience on Summit K12.
Steps to clear your cache may vary depending on which web browser you're using. Using an iPad? Jump directly to the iPad section in this article.
Below is a list of the most common browsers and their instructions on how to clear the cache:
Chrome
Clear cache & cookies on Chrome
Safari
Firefox
Microsoft Edge
iPad
Is the iPad OS updated to the latest version? View Update your iPhone or iPad
Is the Summit K12 iOS app updated to the latest version? View Update apps from the App Store on iPad
To clear cache on Safari: Clear cache on your iPad
Delete and reinstall the Summit K12 iOS app to clear its cache.
Consider viewing the following help articles for more information:
Summit K12 iPad User Guide
Troubleshooting iPad Issues