Please see the following information for solutions regarding issues with ClassLink rostering. If you are still encountering issues after reviewing this information, please do not hesitate to contact Summit K12 Support.
The ClassLink and Summit K12 Integration will:
- Add new students to the enrollment box on Summit K12
- Transfer students who have existing Summit K12 accounts to their new school's enrollment box
At this time, the ClassLink and Summit K12 Integration will NOT:
- Automatically enroll students into classes on Summit K12. View the article on Enrolling Students and/or Support Teachers for instructions on how to enroll students into classes.
- Roster teachers or school administrators on Summit K12. In order to add teacher or administrator accounts, check out our Manual Rostering article and contact support@summitk12.com.
- Delete accounts from Summit K12 if a User is removed from the file. Please contact Summit K12 Support with a student's name and email if you would like the account to be deleted.
Troubleshooting ClassLink Rostering
- Verify that you have included the NCES ID numbers in the Identifier column or in an added metadata column with the field header national_id on the Orgs file.
- Check that the correct schools and grade levels are being shared with Summit K12
- Run a Sanity check to see the data you are sending, you can do this by selecting the clipboard icon on ClassLink
- Contact the ClassLink Help Center or your ClassLink Representative
What to do if students are included on the Users file but are not appearing in the Summit K12 enrollment box?
Summit K12 ingests the Users file nightly. If a student included on the Users file does not appear in the enrollment box on Summit K12 within 24-48 hours, please contact Summit K12 Support.
If you have any other questions or need to contact us, please do not hesitate to reach out:
- Submit a support request,
- Email at support@summitk12.com,
- Or call Summit K12 Support at (844) 331-4737