Please see the following information for solutions regarding issues with ClassLink Roster Server. If you are still encountering issues after reviewing this information, please do not hesitate to contact Summit K12 Support.
Using ClassLink Roster Server for Account Provisioning Only
The ClassLink and Summit K12 Account Provisioning Integration will:
- Create accounts for students, teachers, and/or administrators (if teachers/administrators are being shared in the Users file).
- All administrator accounts are created with a School Admin role on Summit K12. Users who need an account with a District Admin role will need to submit a request to have their account permissions updated.
- Transfer users who have an existing Summit K12 account to their new school within the same district.
At this time, the ClassLink and Summit K12 Account Provisioning Integration will NOT:
- Automatically enroll students into classes on Summit K12. View the article on Enrolling Students and/or Support Teachers for instructions.
- Automatically unenroll students from a class on Summit K12. View the article Removing a Student and/or a Support Teacher From a Class for instructions.
- Create classes for teachers. Classes can be made by downloading, completing, and returning the Summit K12 Admin and Teacher Roster Template as an attachment to a support request. Soon, teachers will be able to create classes themselves using our new +Add Class tool.
- Delete accounts from Summit K12 if a User is removed from the file. Please contact Summit K12 Support with the user's name and district-assigned email address if you would like the account to be deleted.
Using ClassLink Roster Server for Full Roster Integration
The ClassLink and Summit K12 Full Roster Integration will:
- Create accounts for students, teachers, and/or administrators (if teachers/administrators are being shared in the Users file).
- All administrator accounts are created with a School Admin role on Summit K12. Users who need an account with a District Admin role will need to submit a request to have their account permissions updated.
- Create classes according to the data shared in the Classes file. Class creation is heavily tied to the Courses included in your sync. Always contact Summit K12 Support when new courses are included in the Courses file. Additional course mapping will need to be completed.
- Enroll students into a class on Summit K12 according to the records shared in the Enrollment file.
- Transfer users who have an existing Summit K12 account to their new school within the same district.
- Transfer students who have an existing Summit K12 account to the new class they are enrolled in according to the records shared in the Enrollment file.
At this time, the ClassLink and Summit K12 Full Roster Integration will NOT:
- Delete accounts from Summit K12 if a User is removed from the file. Please contact Summit K12 Support with the user's name and district-assigned email address if you would like the account to be deleted.
- Unenroll a student if the student's enrollment record is no longer shared with Summit K12.
Troubleshooting ClassLink Rostering
| Issue | Resolution |
| Users were uploaded who shouldn't have access. | Filter your Users file only for the students and teachers who should have access. Contact Summit K12 Support to delete users if needed. |
| Classes were not created for XX teacher. | Were new courses added to the sync for your Full Roster Integration? Contact Summit K12 Support to update your course mapping. Does the class have a teacher identified? Classes will not be created if a primary teacher is not included in the Classes file. |
| Student has a Summit K12 account but is not enrolled in XX class. | Verify the student's enrollment record is included in the Enrollment file. |
| Student is still enrolled in XX class on Summit K12 but is unenrolled in our SIS data. | If the student's enrollment record is no longer shared, the teacher will need to manually remove the student from their class. The integration will only handle unenrollments if the record continues to be shared in the Enrollment file. |
| User does not appear to have a Summit K12 account. | Verify the user is included in the Users file. Summit K12 ingests data nightly. |
| Users from XX school have not been uploaded. |
Verify the school is included in the Orgs file and students of that school are included in the Users file. Verify the school's NCES ID number is in the Identifier column or an added metadata column with the field header national_id in the Orgs. |
| Students enrolled in one class in the data are enrolled across multiple classes on Summit K12. |
Summit K12 content is heavily tied to grade level. A Full Roster Integration does not always equate to a 1:1 class creation ratio. If a single class in your data includes students of mixed grades, a class may be created for each grade on Summit K12. Students will be enrolled in the class that matches their grade. Each organization’s SIS data is uniquely structured. Contact Summit K12 Support for more information. |
Additionally:
- Run a Sanity check to see the data you are sending, you can do this by selecting the clipboard icon on ClassLink
- Contact the ClassLink Help Center or your ClassLink Representative as needed.